Privacy Policy

Frost Hosting Ltd. is the data controller for the personal data described here. You can reach our privacy team at privacy@frost.gg.

We collect the following data:

• Account details: your name, email address, password hash and two-factor settings.
• Billing details: your billing address, tax ID and payment history. Card numbers are handled by our payment processor, and we never see or store them.
• Service data: server names, IP addresses, resource usage, logs and support tickets.
• Technical data: IP address, browser type and pages visited when you use our website or control panel.

The files, worlds, databases and applications stored on your servers belong to you. We do not look through them, except when you ask us to in a support ticket, when an abuse report requires it, or when the law requires it.

We use your data to:

• provide, run and secure the services you ordered;
• take payments, send invoices and prevent fraud;
• answer support tickets and send important service notices;
• improve performance and plan capacity, using aggregated data; and
• send product news, but only if you opt in. You can unsubscribe at any time.

We process your data to perform our contract with you, to meet legal obligations such as tax records, for our legitimate interests in keeping the platform secure and free of abuse, and with your consent for optional marketing and analytics cookies.

We never sell personal data. We share it only with providers that help us deliver the service, under contracts that protect it:

Your servers run in the region you choose. Account and billing data is stored in the European Union. When a provider processes data outside the UK or EEA, we rely on adequacy decisions or standard contractual clauses.

Server data is deleted 7 days after a service ends. Account data is kept while your account is open and for 12 months after it is closed. Invoices are kept for 6 years because tax law requires it.

You can ask to access, correct, export or delete your personal data, or object to or restrict how we use it. Most of this can be done from your account settings. For anything else, email privacy@frost.gg and we will reply within 30 days. You also have the right to complain to your local data protection authority.

We encrypt data in transit with TLS, hash passwords with a modern algorithm, limit staff access to what each role needs and log administrative actions. If a breach affects your data, we will tell you without undue delay.